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When We Are Closed

out_of_hoursWhen the surgery is closed an emergency service is provided by Herts Urgent Care - HUC. 

The doctor who calls will not be your own doctor.  

The service operates overnight on weekdays from 6.30pm-8am and 24 hours over weekends and Bank Holidays.  Please telephone and give your details to the call handler who will log your call and ask a doctor or nurse to call you back.  You will either be given telephone advice or an invitation to attend the out of hours centre to see a doctor face to face or if neccessary a doctor will call to your home.  

The OOH GP Service does not offer walk-in appointments.  To contact the service you will need to call NHS 111, which is available 24 hours a day, 365 days a year and is free to call from mobile phones and landlines.

The Cambridge Out of Hours GP service is located in the Urgent Treatment Centre (UTC), which is in Clinic 9 at Addenbrooke’s Hospital and is short walk (100m) from the A&E Department.

Patients and visitors will be required to park in car park 1, this is a multi-storey, and will be charged the fixed outpatient rate of £3.60. To obtain this reduced fee, car park tickets will need to be stamped by the UTC prior to the patient leaving the centre.  There will also be three designated ‘drop off no-waiting’ bays directly outside of the UTC alongside a number of disabled parking bays.

New signs will be installed to ensure clear, easy to follow directions are available from car park 1 as well as from the A&E department.  A vending machine will be available in UTC reception for light refreshments; there is also a wide range of facilities in Addenbrooke’s main concourse, including a 24 hour coffee shop.

New signage has been installed to ensure clear, easy to follow directions from car park 1, the bus station, and the A&E department.  The car park and walkways are well lit and Addenbrooke's operates a 24 hour security across the site.  

Enhanced GP streaming service

From 15 August 2017 Addenbrooke's GP streaming service will also be located within the Urgent Care Treatment Centre in clinic 9 and will work alongside the OOH GP service.

The GP streaming service will deliver urgent primary care services to patients who attend the A&E department but are identified as having a need for urgent primary care rather than A&E care.  From the 15 August 2017 this service will also extend to operate between the hours of 8am and 11pm.  This is in line with a national requirement for GP streaming modules to be in place at all A&E departments by October 2017.

Accident & Emergency

A&E Department at Addenbrooke’s Hospital.  If you feel your condition is life threatening please go directly there.   In most cases we ask that you speak to a GP in the first instance either at your practice or via the 111 service as most conditions can be dealt with by a general practitioner.

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website