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Mill Road SurgeryTel: 01223 247812
Branch SurgeryTel: 01223 414444
We currently triage all phone calls coming into the practice, a telephone appointment will be allocated first with a GP calling you back. If the GP has assessed that you need a Face to Face appointment they will arrange this for you at the end of the telephone call. Nurse appointments are bookable via reception.
The surgery is open at the following times
Main Surgery 279-281 Mill Road Cambridge CB1 3DG Tel: 01223 247812 Telephone Lines Open (am) 8.00 -12.30 (pm) 14.00-18.00
Branch Surgery 204 High Street Cherry Hinton Cambridge CB1 9HJ Tel: 01223 414444 Monday - Friday 8.30-13.00 & 13.30- 17.30
Telephone Lines open (am) 8.30-12.30 (pm) 14.00 -17.30
IF YOU ARE UNABLE TO CONTACT THE BRANCH SURGERY PLEASE RING MILL ROAD FOR ASSISTANCE
When the surgery is closed an emergency service is provided by HUCHealthcare
The doctor who calls will not be your own doctor.
The service operates overnight on weekdays from 6.30pm-8am and 24 hours over weekends and Bank Holidays. Please telephone and give your details to the call handler who will log your call and ask a doctor or nurse to call you back. You will either be given telephone advice or an invitation to attend the out of hours centre to see a doctor face to face or if neccessary a doctor will call to your home.
The OOH GP Service does not offer walk-in appointments. To contact the service you will need to call NHS 111, which is available 24 hours a day, 365 days a year and is free to call from mobile phones and landlines.
The Cambridge Out of Hours GP service is located in the Urgent Treatment Centre (UTC), which is in Clinic 9 at Addenbrooke’s Hospital and is short walk (100m) from the A&E Department.
Patients and visitors will be required to park in car park 1, this is a multi-storey, and will be charged the fixed outpatient rate. To obtain this reduced fee, car park tickets will need to be stamped by the UTC prior to the patient leaving the centre. There will also be three designated ‘drop off no-waiting’ bays directly outside of the UTC alongside a number of disabled parking bays.
New signs will be installed to ensure clear, easy to follow directions are available from car park 1 as well as from the A&E department. A vending machine will be available in UTC reception for light refreshments; there is also a wide range of facilities in Addenbrooke’s main concourse, including a 24 hour coffee shop.
New signage has been installed to ensure clear, easy to follow directions from car park 1, the bus station, and the A&E department. The car park and walkways are well lit and Addenbrooke's operates a 24 hour security across the site.
Enhanced GP streaming service
From 15 August 2017 Addenbrooke's GP streaming service will also be located within the Urgent Care Treatment Centre in clinic 9 and will work alongside the OOH GP service.
The GP streaming service will deliver urgent primary care services to patients who attend the A&E department but are identified as having a need for urgent primary care rather than A&E care.
A&E Department at Addenbrooke’s Hospital. If you feel your condition is life threatening please go directly there. In most cases we ask that you speak to a GP in the first instance either at your practice or via the 111 service as most conditions can be dealt with by a general practitioner.
Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.
You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.
You should call 111 if: • it’s not a 999 emergency • they think they need to go to A&E or another NHS urgent care service; • they don’t think they can wait for an appointment with their GP; or the GP Practice is closed• they don’t know who to call for medical help. For immediate, life-threatening emergencies, people should continue to call 999.
If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.
How does it work?111 will connect the caller to a team located in Peterborough of fully trained call advisers, who are supported by experienced nurses and paramedics. They will ask the caller questions to assess the symptoms, and give them the healthcare advice they need or direct the most appropriate and available local service.
Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to. If NHS 111 advisers think you need an ambulancethey will arrange for one to be sent to you.
People living in the Cambridgeshire and Peterborough area should continue to call their GP for non-urgent medical advice.
The 111 service is being provided by Herts Urgent Care, an organisation that has a proven track record in providing the 111 service elsewhere.
Calls to 111 are recorded. All calls and the records created are maintained securely, and will only be shared with others directly involved with your care.
Both the Main Surgery in Mill Road and Cherry Hinton Branch Surgery will be closed on the following dates:
Monday 31 May
Monday 30 August
During this period of closure patients can access medical assistance by calling the NHS 111 service.